Frequently Asked Questions

Is it easy to make a booking?

It is simple! Bookings can be made over the phone 24/7 on 0409 108 183. There will always be someone to answer the phone to assist you with a booking.

Bookings can be made through our online booking.

If you have time, you can make a booking at our office: 125 Northam Avenue
Bankstown NSW 2200

How do I make a payment?

Cash: If you have time you can come to our office to make the payment. You can also pay cash to the drivers on the day on your booking.

Direct Bank Transfer: You can pay online by transferring the funds in our bank account.

Refund and Returns policy

If Airport/ Cruise transfer is cancelled at least 48 hours prior to departure deposits will be returned. However cancellations that are made with less than 48 hours’ notice will incur a $5.00 administration fee.

For Social event transfers, a minimum deposit of $50.00 should be made to us at least 48 hours prior the departure in order to secure the booking. The deposit will be lost if the booking is cancelled less than 48 hours before departure.

If Kenny Express is unable to attend a confirmed pre-booked transfer the customer is entitled to a full refund of the deposit made. Kenny Express will also pay for the transfer provided there is a receipt.

What will happen if ours flight gets delayed?

We operate 24 hours and monitor all our passengers’ incoming flights. So it does not matter how delayed your flight is, or how early it is, there will be a chauffeur waiting for you at no extra cost.

What if my flight details have changed?

If your flight details have changed please contact us via telephone, email, Facebook, family or friends to ensure that are still able to transfer you on the right day. Failure to notify us of any changes may lead to loss of payment or additional charges.

What can I do if I haven’t received my conformation email?

Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email.

If you make an airport transport booking very close to the time of arrival and don’t receive a confirmation email, our driver will be informed by our automated booking system, and will be waiting for you when you arrive.

Can I have a receipt?

Yes, your driver will be able to provide you with a receipt. If you are travelling on business and need a tax invoice, please let us know in advance

What is your smoking policy?

All our vehicles are non-smoking.

How do I inform you when I have a special request?

If you need a special  transport service such as a car with a baby chair, extra space for a pushchair, or are travelling with disabled passengers, please make a note of this when you make your  airport transport booking.